FAQ
If there's a question we haven't answered here, please don't hesitate to contact us
Do you offer wedding or event floral arrangements?
Yes, we specialise in creating exquisite floral arrangements for weddings and events. Our talented team of florists can work with you to bring your vision to life.
How do I get in touch about wedding flowers?
We’d love to hear from you! Submit an enquiry via our contact page or send us an email at flowers@roamstudio.co.nz.
Where do you deliver and how much is it?
We deliver to Tauranga, Mount Maunganui, Papamoa, Te Puke, Ōmokoroa and surrounding areas (up to roughly 30km from Tauranga). Delivery is a flat $15 rate for all physical products. Learn more about delivery on our delivery page.
Do you offer same day or next day delivery?
Yes, we offer a limited range of bouquets that are available for same-day or next-day delivery. You can find our the range of options here.
Who delivers your flowers?
To ensure our flowers arrive in great condition we deliver all bouquets ourselves.
Can I include a personalised message with my order?
Absolutely! You can add a personalised message during the checkout process. This message will be carefully handwritten and included with your floral arrangement, adding a thoughtful touch to your gift.
How do I look after the flowers?
A few small tips can extend the life of your flowers and make the most of a beautiful bouquet. Here’s a link to our flower care page.
What is your returns and refunds policy?
Please find our returns and refunds policy here.
What payment options are available?
For online orders we accept major credit cards, including Visa, MasterCard, and American Express. Additionally, we also offer secure online payment options such as Google Pay and Apple Pay for your convenience. For weddings we accept bank transfers.
Where are you based?
Roam Studio is based in Papamoa, Bay of Plenty. We deliver flowers locally (Tauranga, Papamoa, Mount Maunganui, Te Puke, Ōmokoroa) and can travel for weddings and events.